FAQs

Orders & Shipping

Orders are dispatched within 2–3 business days. Once shipped, delivery typically takes 5–8 business days depending on your location. You’ll get tracking details by email and SMS the moment your order leaves our warehouse.

Yes, free shipping across India on all prepaid orders,with no minimum cart value . No hidden charges at check out

You can cancel any time before your order is dispatched from our warehouse. Once it’s shipped, it can’t be cancelled. To change details like size or address, reach out to our Customer Experience Team as fast as possible and we’ll do our best before dispatch.

Not yet. We currently ship within India only. International shipping is on the roadmap, so keep an eye on our Instagram for updates.

As soon as your order ships, we’ll send a tracking link by email and SMS. Tap it any time to see exactly where your order is.

First, check with anyone at your address and your building security or reception, as parcels are sometimes accepted on your behalf. If it’s still missing, email our Customer Experience Team within 48 hours of the delivery update and we’ll investigate with the courier right away.

Returns & Exchanges

Returns are accepted within 14 days of delivery for orders placed outside sale periods. Items must be unworn, unwashed, and in original condition with all tags attached and packaging intact. Items bought during Sale Events or Flash Sales are final sale.

Head to the Returns section on our website and follow the prompts. Once our Customer Experience Team approves your request (usually within 48 hours), we’ll arrange a reverse pickup. If pickup isn’t available in your area, you may be asked to self-ship to our warehouse.

Yes. Exchanges are accepted within 14 days of delivery, subject to the same condition requirements as returns and based on stock availability. Start the request on our website and our team will guide you through it.

Once your return is received and inspected, your refund is processed within 5–7 working days to your original payment method. For COD orders, refunds are issued to the bank account you provide. Shipping charges are non-refundable.

We’re sorry about that. Please email an unboxing video and clear photos to our Customer Experience Team via the website within 48 hours of delivery, and we’ll arrange a replacement or refund at no return shipping cost to you.

Sizing & Fit

Every product page has a detailed size chart with measurements for each size. We recommend measuring a piece you already own and love, then comparing it against the chart for the best fit.

Our fits are designed with an intentional, relaxed silhouette, so some styles run oversized by design. Check the size chart and the fit notes on each product page. If you’re between sizes or want a closer fit, size down.

No stress. If your piece doesn’t fit, you can exchange it for a different size within 14 days of delivery, as long as it’s unworn with tags attached. Start an exchange on our website and we’ll sort it out.

Products & Care

Each product page lists the exact fabric composition. We work with quality cotton and cotton- blend fabrics chosen for comfort, durability, and the right weight and drape.

To keep your pieces looking their best, machine wash cold, inside out, with similar colours. Avoid bleach, tumble dry low or line dry in shade, and iron on the reverse. For printed styles, never iron directly over the print. Always iron on the reverse to protect it. Do check the care label sewn into each garment for specific instructions.

We work hard to photograph our products as accurately as possible. That said, slight variation can occur due to screen settings and lighting. If a piece ever arrives looking significantly different, reach out and we’ll make it right.

Payments

We accept all major credit and debit cards, UPI, net banking, popular wallets, and Cash on Delivery (COD).

Yes, COD is available across most serviceable pin codes in India. Availability is confirmed at checkout based on your delivery address.

Absolutely. All payments are processed through secure, encrypted, industry-standard payment gateways. We never store your card details.

FLCN: The Brand

It’s our reminder that standing out takes more than showing up. FLCN is built for the few who push past ordinary: the ones who rise, and the rare ones who fly. It’s a mindset before it’s a wardrobe. Read more on our About and Our Story pages.

FLCN is for anyone who moves through the world with intent. Bold, self-assured, and unmistakably their own. We design for men, women, and kids who want pieces that carry real presence and feel as sharp as they look, whatever they’re stepping into.

Still Need Help?

Our Customer Experience Team is here for you. Reach out through the contact form on our website or message us on Instagram, and we’ll get back to you as quickly as we can.